Get Local Support...
We've got your back, submit your enquiry below.
Head Office - Colorado +1 970 889 1298
West Office - Nevada +1 970 889 1298
Canada Office - Alberta (780) 920-1031
We collect and process different types of personal information depending on how you interact with us. In some cases, this may include information that shows who you are and/or is linked to you as a result of your interactions with us. In some circumstances, we may also collect sensitive personal information about you.
We will primarily collect personal information from you either directly (such as when you subscribe to a news alert or request information from us, including through the ‘Contact Us’ form available on our websites) or indirectly from your interactions with us (such as by monitoring your use of our websites or our related applications). In some cases, we may also to collect personal information about you from third parties (such as recruitment agencies).
The types of personal information that we collect about you may include:
Some types of personal information are considered to be more private than others (which, depending on jurisdiction, includes information about someone’s racial or ethnic origin, political opinions, religious beliefs or affiliations, health or medical conditions, genetic information, biometric information, sexual orientation, criminal record, trade-union membership and political association membership). This type of information is called “sensitive personal information”.
Sometimes we may collect sensitive personal information about you (such as health or medical information, criminal history checks, or your racial or ethnic origin), but we will only do this as described below.
We process personal information to conduct our business – this includes managing our contractual relationships, recruitment, monitoring access to our websites and related applications, managing safety and security risks, and complying with our legal obligations. We also process sensitive personal information where you have provided your consent or it is necessary to comply with legal obligations.
The purposes for which we process your personal information will depend on the type of personal information collected and the context in which it was collected. However, the primary purposes for which we process personal information include:
We may also collect and process your personal information for any other purposes for which you have provided your consent or if there is another lawful basis for doing so.
If we do not collect your personal information, it may affect our ability to perform these functions.
As flagged above, sometimes we may need to collect and process sensitive personal information about you, but we will only do this:
We may share your personal information within our corporate group as well as with third parties involved in the running of our business and your authorised representatives. This may involve sharing information across national borders.
We may also need to share your personal information (which may sometimes include sensitive personal information) with:
If we need to disclose personal information to third parties in a different country to where the information was collected, we will take steps to ensure that there is a lawful basis for the disclosure and that the disclosure complies with all applicable laws. This may include entering into a legally binding contract with the recipient under which they are obliged to handle your information in accordance with applicable laws.
We have put in place procedures and technologies to maintain the security of your personal information. We also take reasonable precautions to ensure that our workers are aware of and comply with our procedures that are designed to keep your personal information secure. We will investigate and take appropriate action if we become aware of any failure to comply with these policies and procedures.
We generally store the personal information that we collect in electronic databases. These databases are generally hosted in our dedicated data centres in Australia (Perth). We may also use third parties to store and process your personal information. However, we will only do this if the party agrees to comply with our procedures and policies or if they put in place equivalent security measures.
You have rights relating to your personal information held by us. Let us know if you want to correct your personal information or if you have concerns about how we are handling your personal information.
You have certain rights in relation to your personal information that we hold about you, though the details of these may vary depending on the country where you are based. We respond to all requests we receive from individuals wishing to exercise their rights in relation to any information we hold in accordance with applicable data protection laws.
If you wish to access, correct or update any personal information that we hold about you, please contact us by email at [email protected] or by mail using the details provided below. It is important to us that all of the information we hold about you is correct and up-to-date, so let us know promptly if there are any errors or other changes should be made.
Raising concerns about how we process personal information
If you are concerned about how we are dealing with your personal information, then you may have the right to complain to an applicable data protection authority. The relevant authority will depend on which country you are located in including for example:
Before raising a complaint with a data protection authority, we recommend that you first raise the issue with us so we can address your concerns as quickly as possible. We will make a record of your complaint and will deal with it as quickly as we can while keeping you informed of progress. Even if we are not able to address your concern, we will be able to provide further information about how you can contact a relevant data protection authority. For more information, please contact us using the contact details below.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected], by using the ‘Contact Us’ form on our websites or by contacting any of our office locations listed on our websites.